Privacy Policy

Effective Date: February 24, 2026

Eskimo Joe H2O & Ice respects your privacy and is committed to data protection. This Privacy Policy explains how we collect, use, and protect information when you interact with our website or SMS customer support program.

Information We Collect

When you contact us or use our SMS support service, we may collect:

- Your mobile phone number

- Message content you send to us

- Basic usage data related to SMS interactions

We do not collect sensitive personal financial information through SMS.

How We Use Your Information

We use the information collected to:

- Respond to service requests

- Provide customer support for our water and ice vending machines

- Process refunds or service issues

- Improve the customer service experience

SMS Messaging

Eskimo Joe H2O & Ice provides SMS messaging strictly for customer service purposes. By texting 623-303-7988, you consent to receive customer support messages related to machine service, refunds, or assistance. Message frequency varies based on customer interaction. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only:

- To comply with legal obligations

- To protect our rights

- To operate required service platforms (such as SMS delivery providers)

Data Security

We implement reasonable safeguards to protect your information. However, no electronic transmission is 100% secure.

Contact Information

If you have questions about this Privacy Policy, you may contact us at:

Eskimo Joe H2O & Ice

Phone: 480-225-1918

SMS Support: 623-303-7988

 Address: 149 North Sandal, Phoenix, AZ, USA