Terms and Conditions

Effective Date: February 24, 2026

Welcome to Eskimo Joe H2O & Ice. By accessing our website or utilizing our SMS Customer Support program, you agree to the following Terms and Conditions.

1. Use of Website

This website provides information about Eskimo Joe H2O & Ice water and ice vending services. We reserve the right to modify or discontinue any part of the website at any time without notice.

2. SMS Customer Support Program

Eskimo Joe H2O & Ice offers an SMS Customer Support service strictly for addressing customer inquiries related to our vending machines.

Customers opt in by texting ICE, WATER, or HELP to 623-303-7988, which is displayed on service stickers located on each vending machine.

Program Details:

• Message frequency varies based on customer interaction
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance

Opting out will stop all SMS communications from this number unless you initiate a new support request.

3. Message Content

SMS messages may include:

• Service confirmations
• Refund updates
• Responses to machine issues
• Customer support communication

Eskimo Joe H2O & Ice does not send marketing or promotional SMS messages.

4. User Responsibilities

You agree:

• Not to misuse the SMS Customer Support service
• Not to send unlawful or abusive content
• Not to attempt to interfere with system operations

5. Limitation of Liability

Eskimo Joe H2O & Ice is not responsible for:

• Delayed or undelivered SMS messages
• Carrier-related issues
• Technical disruptions beyond our control

6. Privacy

Your use of our services is also governed by our Privacy Policy.

Please review it here: https://eskimojoeh2o.com/privacy-policy

7. Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page with a revised effective date.

8. Contact Information

Eskimo Joe H2O & Ice
Customer Support: 623-303-7988

149 North Sandal Mesa
Phoenix, AZ 85205
United States